FAQ

What is AskCc?

AskCc is a desktop AI interview assistant. It helps create interview profiles, organize resumes/JDs/project material, connect knowledge sources, prepare skill profiles, and provide transcripts and answer suggestions during live interviews. You can send screen-dependent questions with a screenshot.

What is required before a live interview can start?

The current interview profile must have an interview language, resume, and job description. The microphone, screen capture, and system-audio preflight must also pass. Custom instructions, knowledge sources, and skill profiles are optional enhancements.

Why is the resume or JD still missing after I uploaded it?

A chat attachment is a preparation reference and does not automatically replace saved material. Ask AskCc to save it as the resume or job description, then verify the name and preview in the right-side preparation panel.

Can I prepare for several roles?

Yes, but the current MVP has one shared interview profile. Before moving to another role or company, update and verify that profile, then start the next interview. Earlier interviews retain their frozen snapshots; Projects and conversations do not create isolated profiles.

How do I trigger an answer manually?

Auto answer is on by default. Use Ctrl+Alt+A for the latest question and Ctrl+Alt+S to include the current screen. Defaults can be rebound in Settings.

Does a screen question automatically use my personal knowledge base?

Do not assume it does. A standalone screen question primarily uses the current screenshot and typed instruction. Provide required facts directly when the task depends on them.

Why did my knowledge base not appear in an answer?

The profile may not have selected it, the document may still be processing, the question may be unrelated, or the retrieved content may be insufficient. Confirm Ready status and test with a question the document clearly answers.

Can AskCc work offline?

No. Preparation chat, live transcription, answers, and screen-question processing require a stable network connection.

Which platforms are supported?

AskCc supports macOS 13+ on Apple silicon and Intel, Windows 11, and fully updated Windows 10 22H2 x64. Some Huawei PCs are currently incompatible; Huawei users should complete a full self-test of core features before using AskCc in a real interview. Linux, Windows ARM, browser, and mobile clients are not currently supported.

Is AskCc a subscription?

No. The current public paid model uses fixed interview-time packs: time is deducted by the second, unused paid time has no preset expiry while the relevant service remains offered, starting a new interview requires at least 1 minute remaining, and nothing auto-renews. Local Agent model calls, web search, knowledge retrieval, and cloud document processing during preparation use AI Credits. Live-interview model and retrieval work is included in interview time. See Plans & Billing.

Does AskCc use personal data to train shared models?

AskCc does not authorize personal business data for shared-model training without explicit permission. Relevant context may be sent to configured providers to complete a request. See Privacy & Data.

Is AskCc permitted in every interview or exam?

Not necessarily. You must verify the interview platform, employer, school, assessment provider, and local rules. Do not use AskCc where outside assistance is prohibited.

How do I contact support?

Email support@pyznai.com with the app version, operating system, failed step, error message, and a redacted screenshot. Do not send passwords, one-time codes, payment credentials, or unnecessary sensitive material.